Better outcomes in every device claim
You need every part of the claims journey to work together. We connect device claims fulfilment, supply chain, asset recovery and sustainability into one coordinated model, giving you control, consistency and confidence in every claim.
Every claim, resolved with confidence
Device claims management
Every claim is handled quickly and consistently, delivering better outcomes for you and your customers. Once a claim has been approved, we take ownership of the entire device claims journey.
By removing multiple hand-offs and disconnected processes, we reduce friction, accelerate resolution and deliver consistent outcomes that protect your reputation and improve customer satisfaction at scale.
Supply & fulfilment
You avoid supply gaps, inconsistent quality and operational disruption. We connect procurement, inventory and logistics into one controlled system, ensuring reliable supply, fewer stock shortages, predictable standards and fast, efficient fulfilment across every claim.
Reliable supply, consistent delivery
Maximise value from every device
Asset management
Don’t lose value in the claims process. Optima’s AI assesses and processes every device to maximise recovery, while protecting data and meeting regulatory requirements and our own strict governance frameworks. The result is faster cashflow, full transparency, enhanced compliance and better overall claim economics.
Sustainability
Reduce waste, exceed ESG expectations and maintain quality without compromise.
Sustainability and performance don’t need to be a trade-off. We embed circularity into every stage of the lifecycle, extending device life, reducing environmental impact and providing the data and transparency you need to evidence ESG performance.
Sustainability as standard
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devices processed each year
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devices reused or repurposed
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Return rates
