Leading the evolution of device claim management.

Juney has spent more than three decades building and scaling businesses across mobile, telecoms and technology, developing long-term partnerships and commercially driven solutions across insurance, retail, network and financial services markets. His career has focused on combining operational expertise, strategic growth and customer-centric innovation to help businesses evolve, scale and create long-term value.

As CEO, Juney leads Bamboo Connect’s overall vision and strategy, guiding the PE-backed business’s evolution into a technology-enabled device lifecycle and claims management partner operating across the UK and Europe. A proven business builder, he is known for his hands-on and relationship-led leadership style, combining commercial ambition with a strong belief in empowering teams, building trust and creating a culture where people can grow and succeed together.

Outside of work, Juney is a passionate Arsenal supporter, enjoys golf and values spending time with family and friends. His enthusiasm for golf became so well-known internally that fellow directors once bought him a golf buggy for his birthday, which has encouraged him to spend more time on the golf course.

Dervish has spent more than three decades leading operations, supply chain and customer service functions across the telecommunications and device services sectors, working with major organisations including Vodafone, EE, O2 and T-Mobile. As Co-Founder of Bamboo Connect, he has played a central role in building and scaling the business across the UK and Europe since 2009.

As Chief Supply Chain Officer, Dervish leads Bamboo Connect’s operational and supply chain strategy, overseeing fulfilment, logistics, repair operations and integrated service delivery across the business. His focus is on building resilient, scalable operations that support strong client relationships and consistently high service standards across increasingly complex customer environments.

Outside of work, Dervish enjoys golf, following his lifelong football team and spending time with his wife and three sons. He is also a big fan of dining out, particularly Indian, Pan-Asian and Italian food, and enjoys cooking himself, provided somebody else agrees to deal with the washing up afterwards.

Paula has spent more than two decades working across the mobile technology and device services sectors, building expertise in operations, customer service, supply chain management, governance and business transformation. As one of the founders of Bamboo Connect, she has played a central role in shaping the business, helping guide its growth from start-up to a trusted international provider of device lifecycle and claims management services.

As Chief Risk & Compliance Officer, Paula leads Bamboo Connect’s governance, compliance and operational resilience programmes, ensuring risk management, information security and regulatory requirements remain embedded throughout the organisation. Having worked across virtually every area of the business during its evolution, she brings a unique perspective that combines operational experience with a practical, commercially grounded approach to governance.

Outside of work, Paula enjoys spending time with family and friends, entertaining and travelling to new destinations. She firmly believes strong relationships, trust and loyalty are at the heart of both business and life, although anyone who has attended one of her gatherings knows she takes the entertaining side of that philosophy very seriously.

Shaun has spent more than three decades leading commercial and operational transformation across mobile, insurance, banking, technology and retail, holding senior leadership roles within major blue-chip organisations across the UK and Europe. His career has focused on building strong partnerships, developing customer-focused services and helping businesses grow through practical, commercially grounded innovation.

As Chief Services Officer, Shaun plays a central role in Bamboo Connect’s evolution into a broader client services and managed services business, working closely with insurers and enterprise partners to deliver scalable, technology-enabled solutions across European markets. Known for his energetic and relationship-led approach, he is passionate about building high-performing teams, strengthening customer experience and helping clients navigate increasingly complex operational environments.

Outside of work, Shaun is a keen angel investor with a passion for both digital start-ups and traditional “bricks and mortar” ventures, having also co-founded a successful independent estate agency business. He enjoys tennis, padel and boxing training, which he claims is mainly for fitness rather than taking out frustrations from long meetings.

Joy has spent more than two decades leading transformation across financial services, technology and operations, holding senior C-level roles and previously serving as a partner at Deloitte. His career has focused on scaling businesses, simplifying complexity and using technology to improve how organisations operate and grow.

As Chief Strategy and Technology Officer, Joy is leading Bamboo Connect’s technology evolution, helping build a more connected, intelligent claims management and device lifecycle platform through automation, fulfilment innovation and scalable operational systems. His focus is on using technology to create smarter customer experiences and stronger outcomes for insurers, telecom providers and financial institutions.

Outside of work, Joy is a keen cook who firmly believes he makes an exceptional Kolkata biryani and a surprisingly authentic Vietnamese pho. He also enjoys a good Scotch, a good book and hiking, preferably not all at the same time.

Chinan has spent more than two decades leading finance and commercial operations across travel, logistics and technology-enabled services, holding senior international leadership roles at organisations including Hotelbeds Group and Tourico Holidays. His career has focused on helping organisations scale effectively by strengthening financial visibility and discipline, improving operational performance and supporting smarter commercial decision-making.

As Finance Director, Chinan leads Bamboo Connect’s financial strategy, commercial planning and performance management, helping support the company’s continued growth through disciplined financial leadership and commercially grounded decision-making. His focus is on making sure Bamboo Connect has the financial structure and visibility needed to scale effectively.

Outside of work, Chinan enjoys spending time with his wife and two sons and keeps active through swimming, HIIT training and yoga. He is also a keen poker player, a dedicated Liverpool FC supporter and someone who appreciates a spreadsheet that balances first time.